How we collect, use, and disclose personal information
The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and disclosed such personal information for a business or commercial purpose in the preceding 12 months.
|Category of Personal Information Collected
|Source of Information
|Purpose for Collection
|Categories of Recipients
|Contact information: such as your name, address, email address, telephone numbers, or other contact information
|To communicate with you, to send you catalogs, information, newsletters, promotional materials and other offerings from us or on behalf of our partners and affiliates, to offer a promotion, when you contact us, when you request customer service or support, to complete your registration on our Site, to administer your account with us, and to provide you with offers that may be of interest to you
|To our service providers such as our website hosting, customer relations management solution, and email marketing vendors
|Preference Information: your cookie preferences, your account settings (including any default preferences), and any other preferences you have indicated
|From you, and from our website technology interaction with your browser/devices
|To recognize you, to provide you with customized Site content, and record your cookie preferences
|Our third party vendors and service providers that perform website functionality and analytic services for us
|Communications: communications we have with you
|To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain your feedback and improve your service and your interaction experience
|Our service providers who assist us
|Voluntary information: any additional information you voluntarily provide us with, such as responses to surveys or promotions and social media account details
|To communicate with you, know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and respond to promotions
|Our service providers who administer surveys and promotions
|Personalization: your journey online and how you use our Site, whether and when you open our emails and respond to our communication
|From you, from our Site technology’s interaction with your browser or devices and cookies tracking the pages you visit
|To improve our Site, products and services, and customer service
|Our third party vendors and service providers that perform website analytic services for us
|Device information: IP address, internet provider, operating system and browser used, type of device (such as laptop or smart phone), device cookie settings and other device details (such as MAC address and geolocation), and permit it to obtain your precise geolocation
|From you and from our website technology’s interaction with your browser or devices
|To make sure our website technology works properly with your device and make sure you can see and use our intended website on the device you are using, and for analytical and demographic purposes, and to provide offers that may be of interest to you
|Our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Site, an App or elsewhere
|Information automatically collected from your browser: when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site
|From you and from our website technology’s interaction with your browser or devices
|We will use this information in an aggregated non-specific format for analytical and demographic purposes
|Our third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your experience
Your California Privacy Rights
The CPRA provides California residents with specific rights regarding their personal information. This section describes such rights and how you may exercise them.
Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, sell or share. Specifically, you may request that we disclose to you the following:
- The categories of personal information we have collected about you.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting, selling or sharing personal information.
- The categories of third parties with whom we disclose personal information.
- The specific pieces of personal information we have collected about you.
You may also request that we disclose to you:
- The categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each third party to whom the personal information was sold or shared.
- The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
Right to Request Deletion
You have the right to request that we delete any personal information about you which we have collected from you. If it is necessary for us to maintain your personal information for certain purposes, we are not required to comply with your deletion request. If we determine that we will not delete your personal information when you request us to do so, we will inform you and tell you why we are not deleting it.
Right to Opt-Out of Sale or Sharing of Personal Information
Right to Correct Inaccurate Personal Information
You have the right to request a business that maintains inaccurate personal information about you to correct that inaccurate personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
Right to Limit Use and Disclosure of Sensitive Personal Information
You have the right to direct a business that collects sensitive personal information about you to limit the use of that sensitive personal information.
You have the right not to be discriminated against because you exercised any of your rights.
How to Submit a Request
To exercise the rights described above, you must submit a verifiable request to us. You can do so by sending an email to GeneralCounsel@glatfelter.com or by completing and submitting an inquiry form through our “Contact Us” page. If you choose to submit your request to us by email, please be sure to include “Personal Data Inquiry” in the subject line of your email message or, if you choose to submit your request to us through our inquiry form, please be sure to select “Personal Data Inquiry” in the drop-down menu under the “Subject” section.
If you have an account with us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not have an account with us, we may ask for certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the personal information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We also may use a third-party verification provider to verify your identity.
You may make a verifiable request on behalf of your minor child. You may also designate an authorized agent to make a request on your behalf by providing the agent with signed written permission to do so.
If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority. We will only use personal information provided in a verifiable request to verify the requestor’s identity or authority to make the request.
Your exercise of your rights will have no adverse effect on the price and quality of our goods or services.
Personal Information of Minors
We do not have actual knowledge that we sell or share personal information about minors under the age of 16.
California “Shine the Light” Law
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such request, please contact us as set forth above. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Glatfelter and the Site do not recognize DNT.
The data controller for the Website is Glatfelter Corporation, Capitol Towers South, 4350 Congress Street, Suite 600, Charlotte, NC 28209 USA.
Should you have any questions or concerns about this policy and our privacy practices, you may also contact our Legal Department at:
(DB1/ 110220454.1; last updated 12-Dec-2019)