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Customer Service

We offer a variety of services to support our customers. We go beyond ordinary customer services, offering new product development, services for specialty applications, or analytical support.

In a fast-paced global environment, exceptional customer service creates competitive advantage. At Glatfelter, we go the extra mile. We believe service excellence distinguishes us from our competitors. Our highly trained, multilingual team has the service experience and technical expertise necessary to tackle your toughest challenges.

Our services include:

  • Dedicated Experts – Our team is staffed by experts in every discipline.
  • Local and Global Support – Our international customer service centers provide personal attention to your business needs.
  • Individualized Bar Codes – Our bar-code capabilities for labels and packing lists can streamline your goods receipt processes.
  • Electronic Invoicing – Benefit from our electronic network and accelerate your commercial process.
  • Vendor-Managed Inventory – Achieve procurement process improvements when we manage your inventory.

Our services are focused on your success.

By exchanging ideas and expertise, we can develop the products you need to win in today’s competitive environment, and help you plan for tomorrow’s needs. We have a diverse array of state-of-the-art equipment and services to meet your needs for specialty applications. Our analytical services can support your product development, process improvements, environmental considerations and general troubleshooting.

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Find the Right Contact

Our most valuable customer service is personal attention from a team who truly understands your business. Choose a location to see addresses, phone numbers and other information, or use our contact form to get in touch.

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Solutions for Everyday Life

Consumers rely on Glatfelter for everything from their morning coffee to personal care products. Browse our engineered materials across a variety of applications.

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Policies and Certifications

Learn more about our ISO and sustainability certificates, and download PDFs.